Effective Date: [2024-02-14]

1. Introduction

Lost Logic ("we," "us," or "our") is committed to protecting your privacy and ensuring compliance with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website - lostlogic.io (the "Website") or use our services (the "Services").

2. Data Controller

The data controller responsible for your personal information is:

Lost Logic
[email protected]

3. Personal Data We Collect

We collect the following types of personal data:

Information You Provide Directly:

  • Contact Information: Name, email address, company name - when you fill out forms, register for an account, subscribe to our newsletter, or contact us.
  • Account Information: Username, password, and other registration details if you create an account.
  • Communications: Records of your correspondence with us.
  • Usage Data: Information about how you use our product.

Information We Collect Automatically:

  • Log Data: IP address, browser type, operating system, referring URLs, pages visited, and other browsing information.
  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to collect information about your browsing activity. (See Section 6 for details).
  • Analytics Data: We use third party services that collect non-personally identifiable information to track and report website traffic.

4. Legal Basis for Processing

We process your personal data based on the following legal bases:

  • Consent: We rely on your consent to process your personal data for specific purposes, such as sending you marketing emails. You have the right to withdraw your consent at any time (see Section 9).
  • Contractual Necessity: We process your personal data when it is necessary to perform a contract with you or to take steps at your request before entering into a contract. For example, processing your payment information to provide our services.
  • Legitimate Interests: We process your personal data when we have a legitimate interest in doing so, and our interests are not overridden by your rights and freedoms. For example, analyzing website usage to improve our services. We only rely on Legitimate Interest where we can demonstrate that the processing is proportionate, has a minimal privacy impact, and you would reasonably expect the processing.
  • Legal Obligation: We may process your personal data to comply with a legal obligation, such as responding to a court order.

5. Purposes of Processing

We use your personal data for the following purposes:

  • To provide and maintain our Services.
  • To process your payments.
  • To communicate with you, including responding to your inquiries and providing customer support.
  • To send you newsletters, marketing communications, and promotional offers (with your consent).
  • To personalize your experience on our Website.
  • To analyze Website usage and improve our Services.
  • To detect, prevent, and address technical issues, fraud, or security breaches.
  • To comply with legal obligations.

6. Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activity.

  • What are Cookies? Cookies are small text files that are stored on your device when you visit a website.
  • How We Use Cookies: We use cookies for essential website functions (e.g., session management), analytics (e.g., tracking website traffic), and marketing (e.g., personalized advertising).
  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the Website to function properly.
    • Analytics Cookies: Help us understand how visitors use the Website.
    • Marketing Cookies: Used to track visitors across websites and display relevant advertisements.
  • Your Cookie Choices: You can control cookies through your browser settings. You can block or delete cookies, or set your browser to alert you when cookies are being sent. However, please note that blocking essential cookies may affect the functionality of the Website.
  • Third-Party Cookies: We use third-party cookies, such as those from Google Analytics, Google Tag Manager, Cookie Information, Facebook Pixel, LinkedIn.

7. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients:

  • Service Providers: We share information with third-party service providers who assist us in providing our Services (e.g., payment processors, hosting providers, email marketing services). We have contracts in place with these providers to ensure they protect your data in accordance with GDPR.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.

8. International Data Transfers

All your data is stored and processed within European Economic Area (EEA).

9. Your Data Protection Rights

Under the GDPR, you have the following rights:

  • Right to Access: You have the right to request access to your personal data that we hold.
  • Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
  • Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data under certain circumstances.
  • Right to Restriction of Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances.
  • Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
  • Right to Object: You have the right to object to the processing of your personal data under certain circumstances, including for direct marketing purposes.
  • Right to Withdraw Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.
  • Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that we have infringed your data protection rights. The relevant supervisory authority for Lost Logic is Prezes Urzedy Ochrony Danych Osobowych

To exercise any of these rights, please contact us using the contact information provided in Section 2.

10. Data Retention

We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • Customer Data: We typically retain customer data for 6 years after the termination of the contract to comply with legal obligations and resolve disputes.
  • Marketing Data: We retain your contact information for marketing purposes until you unsubscribe or request that we delete your data.
  • Log Data: We retain log data for 24 months for security and analytics purposes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Lost Logic
[email protected]